Welcome to Maid in Fulham. We are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://maidinfulham.com or engage with any of our cleaning services in Fulham, London, and surrounding areas.
1. Who We Are
Maid in Fulham is a professional cleaning company located in Fulham, London SW6, United Kingdom. Our service portfolio includes Airbnb cleaning, end-of-tenancy cleaning, deep cleaning, carpet cleaning, after builders cleaning, post-renovation cleaning, regular home cleaning, and short-let turnover cleaning. We proudly serve clients seeking high-standard cleaning services in the London SW6 area.
2. Information We Collect
We collect information to improve our services and ensure a seamless customer experience:
- Personal Information: Includes your full name, address, email, contact number, payment method, and any service-specific instructions.
- Service History: Records of your previous bookings, feedback, and communication preferences.
- Technical Data: This may include your IP address, browser type, referring URLs, and interaction patterns on our website.
- Usage and Engagement Data: Pages visited, time spent, actions taken (such as clicking buttons), and device data.
- Cookies and Tracking Technologies: We use cookies to personalize your experience and collect analytics.
3. How We Use Your Information
We use the collected information for the following purposes:
- To manage and schedule appointments for services such as end of tenancy cleaning in SW6 and deep cleaning in Fulham.
- To send confirmations, reminders, invoices, and updates about your booking.
- To personalize your experience based on service preferences.
- To respond to queries and provide customer support.
- For internal analytics to improve website performance and content.
- To inform you of offers, seasonal promotions, and cleaning tips.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information include:
- Consent – You have given clear permission for us to process your personal data for a specific purpose.
- Contractual necessity – The processing is necessary for the performance of a contract with you.
- Legitimate interests – It is in our interest to use your data in ways you would reasonably expect, and which have a minimal privacy impact.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Enable functionality like live chat and user forms
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our site.
6. Sharing and Disclosure of Personal Data
We do not sell your data. However, we may share your information with the following entities:
- Payment Processors: For secure online transactions
- IT and Hosting Providers: To maintain our systems
- Marketing Partners: To send promotional emails or SMS when you opt-in
- Legal or Regulatory Authorities: When legally required or to protect our rights
All third parties are required to respect the security of your personal data and comply with UK GDPR.
7. Data Retention Policy
We retain your personal data for as long as necessary to provide our services and meet legal obligations. For example:
- Booking and payment records may be retained for up to 6 years for tax compliance.
- Enquiry and customer support data are stored for no longer than 12 months after resolution.
8. How We Keep Your Data Secure
We take your privacy seriously. Our security measures include:
- SSL encryption on our website
- Secure payment gateways
- Role-based access control for internal systems
- Regular security audits and staff training
9. Your Privacy Rights
As a data subject under UK GDPR, you have rights including:
- The right to access your data
- The right to rectification
- The right to erasure (‘right to be forgotten’)
- The right to data portability
- The right to object or restrict processing
You can make a request by contacting us at: admin@maidinfulham.com
10. Third-Party Links and Services
Our site may contain links to external websites. Maid in Fulham is not responsible for their privacy policies. We advise you to review the privacy terms of any third-party services before providing personal data.
11. Children’s Privacy
We do not knowingly collect data from anyone under the age of 16. If you believe your child has provided us with personal data, please contact us and we will promptly delete such information.
12. Changes to Our Privacy Policy
We may modify this Privacy Policy to reflect changes in legal or business requirements. Updated versions will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions or concerns about your privacy or this policy, contact:
Maid in Fulham
Fulham, London SW6, United Kingdom
Phone: 020 8050 0484
Email: admin@maidinfulham.com