Privacy Policy

Maid in Fulham Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website maidinfulham.com or use our cleaning services.

1. Company Information

Company Name: Maid in Fulham Ltd

Company Number: 16390273

Registered Address: Ellen Wilkinson House, Clem Attlee, London

Website: maidinfulham.com

2. Information We Collect

2.1 Personal Information

When you book our cleaning services through our website booking form, we collect the following personal information:

First name and last name
Email address
Phone number
Home address and postcode
Service preferences (type of cleaning, frequency, number of rooms)
Preferred booking date and start time
Access information (how to access your property)
Any additional information you provide in the “Anything else you’d like us to know?” field
Information about how you heard about our services

2.2 Payment Information

We do not collect or store payment card details on our website. All payments are processed via bank transfer following receipt of our invoice. Invoice details may include your name, address, and services rendered.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device identifiers

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.

3.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: We use Google Analytics to analyze website traffic and user behavior to improve our services
Functionality Cookies: Remember your preferences and settings

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information about Google Analytics and how to opt-out, visit the Google Analytics Opt-out Browser Add-on page.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide and deliver our cleaning services
To process and manage your bookings
To communicate with you about appointments, service updates, and scheduling
To send invoices and process payments
To respond to your inquiries and customer service requests
To improve our website and services
To analyze website usage and trends through Google Analytics
To comply with legal obligations
To prevent fraud and maintain security

5. Legal Basis for Processing (UK GDPR)

We process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to perform our cleaning services contract with you
Legitimate Interests: To improve our services, prevent fraud, and maintain business operations
Legal Obligation: To comply with applicable laws and regulations
Consent: For cookies and analytics where required by law

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

6.1 Service Delivery

We share necessary information with our vetted and DBS-checked cleaning contractors who perform services on our behalf. These contractors are bound by confidentiality obligations and may only use your information to provide the requested services.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

6.3 Third-Party Service Providers

Google Analytics: For website analytics and performance monitoring
Email Service Providers: For sending booking confirmations and invoices
Banking Services: For processing bank transfer payments

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Booking and service records: Retained for 7 years for accounting and legal compliance purposes
Communication records: Retained for the duration of our business relationship plus 2 years
Analytics data: Aggregated and anonymized data may be retained indefinitely

9. Your Rights Under UK GDPR

As a UK data subject, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information under certain circumstances
Right to Restrict Processing: Request limitation on how we use your information
Right to Data Portability: Request transfer of your information to another service provider
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise any of these rights, please contact us using the details provided in Section 12.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Maid in Fulham Ltd

Company Number: 16390273

Address: Ellen Wilkinson House, Clem Attlee, London

Website: maidinfulham.com