Welcome to Maid in Fulham. By booking our services or accessing our website, you agree to the terms outlined below. These Terms and Conditions form a legally binding agreement between you and Maid in Fulham. Please read them carefully before proceeding.
1. Definitions
- Company/We/Us/Our: Refers to Maid in Fulham.
- Client/You/Your: Refers to any individual or entity booking our services.
- Services: Refers to any domestic cleaning or associated services offered by Maid in Fulham.
2. Bookings
- Bookings can be made online or via phone/email and are subject to availability.
- We reserve the right to refuse or reschedule bookings.
- Accurate and complete information must be provided at the time of booking, including property access and any special requirements.
3. Services Provided
- We offer regular cleaning, deep cleans, Airbnb turnover, end-of-tenancy cleaning, and other domestic cleaning services in Fulham and surrounding areas.
- All services are carried out by trained, vetted, and insured cleaning professionals.
- Service outcomes may vary based on property condition, materials used, and the client’s specific requests.
4. Cancellations and Rescheduling
- A minimum of 24 hours’ notice is required for cancellations or rescheduling.
- Cancellations made less than 24 hours before the scheduled service may incur a 50% charge.
- Missed appointments due to denied access or no-show may be charged at full rate.
5. Client Obligations
- Clients must ensure safe access to the property and provide necessary amenities including water, electricity, and cleaning tools (if not supplied by us).
- The property must be free from hazardous conditions or substances.
- Valuables should be secured, and any delicate items or problem areas should be disclosed in advance.
6. Payment Terms
- Payment is due upon completion of the service unless otherwise agreed.
- We accept major credit/debit cards and bank transfers.
- Recurring services are billed on a weekly/monthly basis, depending on the agreement.
7. Liability
- Maid in Fulham carries public liability and accidental damage insurance.
- We are not responsible for pre-existing damage, wear and tear, or damage to unstable or faulty items.
- All claims must be reported within 24 hours of the service.
8. Satisfaction and Complaints
- If you are not satisfied with the service, please notify us within 24 hours.
- Where applicable, we will offer a free re-clean of the affected area.
- Complaints received after this timeframe may not qualify for any compensation.
9. Termination of Service
- Either party may terminate ongoing agreements with 7 days’ notice.
- Immediate termination may occur if there is a breach of these terms or if unsafe working conditions are encountered.
10. Privacy and Data
- We collect and use personal data only as necessary to provide our services.
- Your data is kept confidential and is never shared with third parties without consent.
- Full details can be found in our Privacy Policy.
11. Governing Law
- These Terms and Conditions shall be governed by the laws of England and Wales.
- Any disputes shall be handled by the courts located in London.
By booking with Maid in Fulham, you confirm that you have read, understood, and agreed to these Terms and Conditions.