Terms and Conditions

Welcome to Maid in Fulham Ltd. These Terms and Conditions (“Terms”) govern your use of our cleaning services and website maidinfulham.com. By booking our services or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Company Information

Company Name: Maid in Fulham Ltd

Company Number: 16390273

Registered Address: Ellen Wilkinson House, Clem Attlee, London

Website: maidinfulham.com

2. Services Offered

Maid in Fulham Ltd provides professional domestic and commercial cleaning services across Fulham, Kensington, Knightsbridge, and surrounding areas in West, Central, and South London, including but not limited to:

• Regular Cleaning (one-time, weekly, bi-weekly, monthly)
• End of Tenancy Cleaning
• Deep Cleaning
• Commercial Cleaning

3. Booking and Acceptance

3.1 How to Book

You may book our services through:

• Our online booking form on maidinfulham.com
• Phone or email contact
• Direct communication with our team

3.2 Booking Confirmation

A booking is confirmed when you receive written confirmation from us via email or other written communication. We reserve the right to refuse service at our discretion.

3.3 Accuracy of Information

You are responsible for providing accurate information about your property, including the number of bedrooms, bathrooms, living rooms, kitchens, and any special requirements. Inaccurate information may result in service delays or additional charges.

4. Payment Terms

4.1 Payment Method

We do not accept online card payments through our website. All payments must be made via bank transfer based on the invoice we send you following service completion or as otherwise agreed.

4.2 No Upfront Deposit

We do not require upfront deposits or advance payments. Payment is due as specified on the invoice provided after service delivery.

4.3 Pricing

Pricing is based on the specific services requested, property size, and cleaning frequency. All prices quoted are estimates and may be subject to adjustment based on the actual condition and requirements of the property discovered upon arrival.

4.4 Payment Due Date

Payment is due within the timeframe specified on the invoice. Late payments may result in suspension of future services.

5. Cancellation Policy

5.1 Client Cancellations

You must provide at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours’ notice may result in a cancellation fee equivalent to 50% of the booking value.

5.2 Same-Day Cancellations

Cancellations made on the day of service or “no-show” situations will result in a charge equivalent to the full booking value.

5.3 Our Right to Cancel

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to staff illness, extreme weather, or emergencies. In such cases, we will notify you as soon as possible and work to reschedule at your convenience.

6. Refund Policy

No refunds are provided once services have been rendered. If you are dissatisfied with our services, please contact us immediately so we can address your concerns. We may offer to re-clean specific areas or provide alternative remedies, but monetary refunds will not be issued.

7. Access to Property

7.1 Providing Access

You are responsible for providing our cleaning team with access to your property at the scheduled time. This may include:

• Being present to let cleaners in
• Leaving keys in a secure location (e.g., with building security, in a key safe)
• Arranging for a third party to provide access
• Providing access codes or instructions (similar to Airbnb arrangements)

7.2 Inability to Access

If our team cannot access your property at the scheduled time due to reasons within your control, this will be treated as a cancellation, and our cancellation policy will apply.

7.3 Client Presence Not Required

You do not need to be present during the cleaning service, provided you have made appropriate access arrangements.

8. Limitation of Liability

To the maximum extent permitted by law, Maid in Fulham Ltd’s liability for any claims arising from our services is limited to the amount paid for the specific service in question. We shall not be liable for:

• Pre-existing damage to property or items
• Damage to items that are improperly installed, unstable, or in poor condition
• Damage caused by hidden defects in the property
• Loss or damage to cash, jewelry, valuables, or personal items left unsecured
• Consequential losses or indirect damages

9. Client Responsibilities

You are responsible for:

• Securing valuables, cash, jewelry, and personal items before our arrival
• Informing us of any fragile, valuable, or special-care items
• Ensuring items requiring cleaning are in good working order
• Maintaining adequate home insurance coverage
• Reporting any concerns or damage immediately upon discovery

10. Service Standards and Quality

10.1 Professional Service

We are committed to providing high-quality cleaning services using eco-friendly, non-toxic products that are safe for pets and children. Our cleaning contractors are vetted and DBS (Disclosure and Barring Service) checked.

10.2 Service Guarantee

If you are not satisfied with any aspect of our service, please contact us within 24 hours of completion. We will assess the situation and may offer to return and re-clean specific areas at no additional charge, subject to our availability and assessment of the complaint.

10.3 Cleaning Products

We use eco-friendly cleaning products as standard. If you have specific product preferences, allergies, or requirements, please inform us before the scheduled cleaning.

11. Property Condition and Safety

11.1 Safe Working Environment

You must ensure that:

• The property is in a safe condition for our team to work
• All utilities (water, electricity) are functioning
• Cleaning equipment access is available (e.g., vacuum outlets, water taps)
• Hazardous materials or conditions are disclosed in advance
• Pets are secured or removed from areas being cleaned, if they may pose a risk

11.2 Hazardous Conditions

We reserve the right to refuse service or cease cleaning if we encounter hazardous conditions, including but not limited to:

• Biohazards (blood, bodily fluids, excessive mold)
• Pest infestations
• Structural safety concerns
• Aggressive or unrestrained animals

12. Employees and Contractors

12.1 Status of Cleaners

Our cleaning professionals are independent contractors, not employees of Maid in Fulham Ltd. All contractors are vetted and DBS checked before assignment.

12.2 Conduct

Our contractors are expected to conduct themselves professionally. If you have concerns about a contractor’s conduct, please report it to us immediately.

12.3 Non-Solicitation

You agree not to directly hire or contract with any Maid in Fulham contractors for a period of 12 months after their last service at your property through our company.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Maid in Fulham Ltd and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

14. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and UK data protection laws (UK GDPR). By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, pandemic, strikes, civil unrest, or government restrictions.

16. Complaints and Disputes

16.1 Complaint Procedure

If you have a complaint about our services:

1. Contact us within 24 hours of service completion
2. Provide specific details about your concerns
3. We will investigate and respond within 5 business days
4. We may arrange a re-clean or offer alternative resolution

16.2 Dispute Resolution

We encourage resolution of any disputes through good faith negotiation. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action.

16.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Maid in Fulham Ltd regarding our services and supersede all prior agreements and understandings.

20. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Maid in Fulham Ltd

Company Number: 16390273

Address: Ellen Wilkinson House, Clem Attlee, London

Website: maidinfulham.com

21. Acceptance of Terms

By booking our services, using our website, or allowing our contractors to perform cleaning services at your property, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.